For more information about any of our policies please, contact us
Cancellation Policy
At The Paws Spa, we value your time and ours. To ensure we can provide the best service to all our clients, we have implemented the following cancellation policy:
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48-Hour Notice: We kindly request that you provide at least 48 hours’ notice if you need to cancel or reschedule your appointment.
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Same-Day Cancellations: We offer a one-time grace for same-day cancellations. After that, a 50% penalty of the grooming total will apply to same-day cancellations and will be added to your next session.
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No-Show Policy: If you do not show up for your appointment without prior notice, you will be not be rebooked for another.
We appreciate your understanding and cooperation in helping us maintain a smooth and efficient schedule for all our furry clients.
Late Arrival & Pick-Up Policy
At The Paws Spa, punctuality is key to ensuring we can serve all our clients efficiently.
If you arrive more than 15 minutes late for your grooming appointment, we may need to reschedule depending on our availability for the day. If we are able to accommodate your appointment, a late drop-off fee of $10 will be added to your grooming total.
Additionally, for every 15 minutes past the agreed-upon pick-up time, a late pick-up fee of $10 will be added to your grooming total.
Thank you for your understanding and for helping us maintain a smooth schedule for all our furry friends.
Matting Policy
At The Paws Spa, your dog’s health and comfort are our top priorities. We do not attempt to de-matt severe matting. If we cannot brush out the mats, we will need to do a reset groom, which involves cutting the hair short for your dog’s comfort. Please be aware that matting can lead to serious health issues, including restricted blood and oxygen circulation to the skin, blood clots, skin infections, and cysts. While we understand that shaving may not be your preferred look, it is sometimes necessary to ensure your dog’s well-being.
If minor knots can be brushed out without causing pain or discomfort, an additional charge of $1 per minute spent brushing will be added to your grooming total.
Aggressive Dog Policy
At The Paws Spa, it’s important to inform us if your dog has aggressive behaviors. This ensures the safety of both your pet and our staff. By notifying us, we can take the necessary precautions to provide a more comfortable grooming experience for your dog. Please note, a handling fee of $15 will be added to your grooming total.
Cancellation Policy
At The Paws Spa, we value your time and ours. To ensure we can provide the best service to all our clients, we have implemented the following cancellation policy:
-
48-Hour Notice: We kindly request that you provide at least 48 hours’ notice if you need to cancel or reschedule your appointment.
-
Same-Day Cancellations: We offer a one-time grace for same-day cancellations. After that, a 50% penalty of the grooming total will apply to same-day cancellations and be added to your next session.
-
No-Show Policy: If you do not show up for your appointment without prior notice, you will be not be rebooked for another.
We appreciate your understanding and cooperation in helping us maintain a smooth and efficient schedule for all our furry clients.
Late Arrival & Pick-Up Policy
At The Paws Spa, punctuality is key to ensuring we can serve all our clients efficiently.
If you arrive more than 15 minutes late for your grooming appointment, we may need to reschedule depending on our availability for the day. If we are able to accommodate your appointment, a late drop-off fee of $10 will be added to your grooming total.
Additionally, for every 15 minutes past the agreed-upon pick-up time, a late pick-up fee of $10 will be added to your grooming total.
Thank you for your understanding and for helping us maintain a smooth schedule for all our furry friends.
Matting Policy
At The Paws Spa, your dog’s health and comfort are our top priorities. We do not attempt to de-matt severe matting. If we cannot brush out the mats, we will need to do a reset groom, which involves cutting the hair short for your dog’s comfort. Please be aware that matting can lead to serious health issues, including restricted blood and oxygen circulation to the skin, blood clots, skin infections, and cysts. While we understand that shaving may not be your preferred look, it is sometimes necessary to ensure your dog’s well-being.
If minor knots can be brushed out without causing pain or discomfort, an additional charge of $1 per minute spent brushing will be added to your grooming total.
Aggressive Dog Policy
At The Paws Spa, it’s important to inform us if your dog has aggressive behaviors. This ensures the safety of both your pet and our staff. By notifying us, we can take the necessary precautions to provide a more comfortable grooming experience for your dog. Please note, a handling fee of $15 will be added to your grooming total.